Refund Policy
Refund Policy
💳 Refund Policy
1. Refund Eligibility
Refunds may be issued in the following circumstances:
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The returned product meets the conditions outlined in our Shipping & Returns Policy.
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The product received is damaged, defective, or incorrect.
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The refund or return request is submitted within the applicable return period or within any period required by consumer protection laws in your country.
For eligible standard returns, products must generally be unused, unopened, undamaged, and in their original packaging.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
2. Refund Process
Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or declined.
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If approved:
Your refund will be issued to the original payment method used for your purchase.Refunds are generally processed within 7 to 14 business days after approval. Please note that your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
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If declined:
You will receive an email explaining the reason for the decision, which may include circumstances such as the product being used, damaged after delivery, incomplete, or otherwise not meeting the return conditions.
3. Order Cancellations
Orders may only be cancelled if they have not yet been shipped or entered the fulfillment process.
If you would like to request a cancellation, please contact us as soon as possible at:
Once an order has been shipped, it can no longer be cancelled and must follow our standard return procedure, where applicable.
4. Return Address
Returns must only be sent to the return address provided by our customer support team.
Please contact us before sending any item back:
Returns sent without prior authorization or to an incorrect address may not be accepted or processed.