Terms of Sale
Terms of Sale
Last updated: September 2026
1. Purpose
These Terms of Sale govern all purchases made through https://orneviaus.com.
By placing an order through our website, you agree to be bound by these Terms of Sale.
Please review these terms carefully before completing your purchase.
2. Company Information
Trading Name: ORNEVIA
Company: Nexoora Limited
Website: https://orneviaus.com
Customer Support: contact@ornevia.com
ORNEVIA operates in accordance with applicable e-commerce and consumer protection laws in the markets where we sell our products, primarily:
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United States
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United Kingdom
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Canada
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Australia
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New Zealand
3. Products
We make every reasonable effort to ensure that product descriptions, photographs, illustrations, ingredients, specifications, and other information displayed on our website are accurate.
However, product images and illustrations are provided for general reference and presentation purposes. Actual product appearance, packaging, colors, or other minor details may vary.
ORNEVIA reserves the right to modify, discontinue, replace, or withdraw any product from sale at any time without prior notice.
Product availability is subject to stock availability.
4. Pricing
Product prices are displayed in the currency applicable to your selected market or as otherwise indicated during checkout.
Depending on your location, prices may be displayed in:
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US Dollars (USD)
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British Pounds (GBP)
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Canadian Dollars (CAD)
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Australian Dollars (AUD)
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New Zealand Dollars (NZD)
Applicable taxes, duties, shipping charges, or other fees will be displayed at checkout where required.
ORNEVIA reserves the right to change product prices at any time.
However, you will be charged the price displayed and confirmed at the time your order is placed.
5. Orders
Customers are responsible for reviewing their order information before completing a purchase, including:
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Products selected
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Quantity
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Shipping address
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Contact information
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Payment details
An order is considered confirmed once payment has been successfully authorized and an order confirmation has been issued.
Receiving an order confirmation does not prevent ORNEVIA from cancelling an order where reasonably necessary.
We reserve the right to refuse, suspend, or cancel an order in cases including suspected:
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Fraudulent activity
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Unauthorized payment
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Incorrect or incomplete information
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Pricing or technical errors
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Abuse of promotional offers
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Previous unresolved payment disputes
If we cancel an order after payment has been received, any amount owed to you will be refunded to the original payment method.
6. Payment
Payment is due at the time your order is placed.
Available payment methods are displayed during checkout and may include:
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Credit and debit cards
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Apple Pay
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Google Pay
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Other supported secure payment methods
Payment options may vary depending on your country.
Payments are processed through third-party payment providers using secure payment technology.
ORNEVIA does not directly store complete payment card information where payments are processed by third-party payment providers.
7. Shipping & Delivery
Orders are shipped to the delivery address provided by the customer during checkout.
Orders are generally processed within 24 to 48 business hours after successful payment confirmation.
Estimated delivery time is typically 7 to 14 business days, depending on the destination.
Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
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Carrier delays
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Customs procedures
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Public holidays
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Severe weather
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High order volumes
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Transportation disruptions
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Incorrect or incomplete delivery information
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Other exceptional circumstances
Where permitted by applicable law, ORNEVIA will not be responsible for delays caused exclusively by circumstances outside our reasonable control.
You will normally receive tracking information once your order has been shipped.
8. Cancellations
Orders may only be cancelled if they have not yet been shipped or entered the fulfillment process.
If you wish to cancel an order, contact us as soon as possible at:
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. You may instead be required to follow our return procedure.
9. Returns & Refunds
ORNEVIA offers a 30-day satisfaction policy, subject to the terms of our Refund Policy and any mandatory consumer rights applicable in your country.
To request a return or refund, contact:
Unless otherwise required by applicable law, products submitted for a standard return should be returned in reasonable condition and include sufficient information for us to identify the relevant order.
Customers should contact our customer support team before returning any product in order to receive the appropriate return instructions and return address.
Once an eligible return has been received and inspected, approved refunds will be issued to the original payment method.
Depending on the payment provider or financial institution, additional processing time may be required before the refund appears in your account.
Original shipping charges are generally non-refundable unless:
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The product was damaged, defective, or incorrect;
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We expressly agree otherwise; or
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Applicable consumer protection law requires reimbursement.
Nothing in these Terms limits any statutory rights or remedies available to consumers under applicable law.
10. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as possible.
We may request photographs of:
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The product
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The packaging
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The shipping label
This information allows us to review and resolve your claim.
Depending on the circumstances, an appropriate solution may include a:
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Replacement
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Reshipment
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Partial refund
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Full refund
Your statutory consumer rights remain unaffected.
11. Product Use & Health Disclaimer
ORNEVIA products are intended for general wellness purposes and are not intended to diagnose, treat, cure, or prevent any disease unless specifically authorized under applicable law.
Information available through our website is provided for general informational purposes and should not be considered medical advice.
Our products and website content are not a substitute for professional medical advice, diagnosis, or treatment.
Customers should follow the directions provided with the product and seek advice from a qualified healthcare professional where appropriate, particularly before using dietary supplements if they:
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Are pregnant or breastfeeding
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Take medication
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Have an existing medical condition
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Have known allergies or sensitivities
Customers remain responsible for using products according to the instructions provided.
12. Limitation of Liability
To the maximum extent permitted by applicable law, ORNEVIA will not be liable for indirect, incidental, consequential, or special losses resulting from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, nothing in these Terms limits any mandatory consumer guarantees, warranties, remedies, or statutory rights available under applicable law.
13. Personal Information & Privacy
Personal information collected through our website may be used to:
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Process and fulfill orders
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Provide customer support
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Process payments
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Prevent fraud
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Improve our products and services
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Communicate with customers
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Fulfill applicable legal and regulatory obligations
Personal information is handled in accordance with our Privacy Policy and applicable privacy and data protection laws.
Depending on your jurisdiction, you may have rights relating to your personal information, including rights to request access, correction, deletion, or other available privacy rights.
Privacy-related requests may be submitted to:
14. Governing Law & Consumer Rights
These Terms of Sale are interpreted in accordance with applicable laws and regulations.
If you are purchasing as a consumer, you may also benefit from mandatory consumer protection rights under the laws of the country, state, province, territory, or region in which you reside.
Nothing in these Terms is intended to exclude, restrict, or override any consumer rights that cannot legally be excluded or limited.
This includes applicable consumer protection requirements in the:
United States, United Kingdom, Canada, Australia, and New Zealand.
15. Dispute Resolution
If you experience an issue with your order, we encourage you to contact our customer support team first so that we can attempt to resolve the matter directly.
Please contact:
We will make reasonable efforts to resolve complaints and disputes in good faith.
If a dispute cannot be resolved directly, either party may exercise any rights or remedies available under applicable law.
Nothing in this section prevents a consumer from bringing a claim before a competent court, regulator, consumer protection authority, or other body where such a right exists under applicable law.
16. Changes to These Terms
ORNEVIA reserves the right to update or modify these Terms of Sale when necessary, including to reflect changes to our services, business practices, or applicable legal requirements.
The version applicable to your purchase will generally be the version available on our website at the time your order is placed.
17. Contact Us
For questions regarding an order, delivery, return, refund, product, or these Terms of Sale, please contact:
ORNEVIA
Nexoora Limited
📩 contact@ornevia.com
🌐 https://orneviaus.com
We aim to respond to customer inquiries as promptly as reasonably possible.