Shipping & Returns

Shipping & Returns

🚚 Shipping & Returns

1. Shipping

Ornevia products are shipped from our partner fulfillment centers to customers primarily located in the United States, United Kingdom, Canada, Australia, and New Zealand.

  • Order Processing:
    All orders are processed within 24 to 48 business hours after payment has been successfully confirmed.

  • Estimated Delivery Time:
    Delivery typically takes 7 to 14 business days, depending on the destination, carrier, and order volume.
    During periods of high demand, holidays, promotional events, or circumstances outside our control, delivery times may be longer.

  • Order Tracking:
    Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.
    You can use this link to follow the progress of your shipment.

  • Delayed or Missing Orders:
    If you have not received your order within 30 business days after shipment, please contact our customer support team at:
    📩 contact@ornevia.com

    Our team will review your order and provide an appropriate solution, which may include a replacement shipment or refund depending on the circumstances.

2. Returns

You may request a return within 14 days of receiving your order, subject to the conditions below and any applicable consumer protection laws in your country.

To request a return:

  1. Contact our customer support team at contact@ornevia.com to receive return instructions.

  2. The product must be unused, unopened, undamaged, and in its original packaging.

  3. Returns must be sent to the return address provided by our customer support team.

  4. Unless the product is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

⚠️ Products that have been opened, used, damaged after delivery, or returned without their original packaging may not be eligible for a refund or exchange.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery and provide clear photographs of the item and packaging where applicable.

📩 contact@ornevia.com

After reviewing your request, our customer support team may offer an appropriate solution, including a replacement, reshipment, or full refund, depending on the circumstances.

Countries We Currently Serve

Ornevia primarily serves customers in:

  • United States

  • United Kingdom

  • Canada

  • Australia

  • New Zealand